Frequently Asked Questions (FAQs)
Welcome to DesignLum
We’ve compiled answers to the questions we receive most often. If you can’t find the information you’re looking for, please don’t hesitate to contact our support team—we’re always happy to help.
General Questions
What is DesignLum?
DesignLum is an online marketplace offering high-quality digital products, including templates, cliparts, planners, printables, digital papers, graphics, and other creative design resources. Our products are available for instant download and can be used for personal and commercial projects, subject to the applicable licence.
Do you sell physical products?
No.
All products available on DesignLum are digital downloads only. No physical items will be shipped.
How do I receive my purchase?
Once your payment has been successfully processed, you’ll receive immediate access to your purchased files.
Depending on your purchase, you may:
- Download the files directly from the order confirmation page.
- Access them through your DesignLum account.
- Receive a download link via email.
Do I need to create an account?
You may be able to purchase as a guest, but creating an account allows you to:
- Access your download history
- Re-download purchased files
- View previous orders
- Manage your account details
Products
What types of products do you sell?
Our collection includes:
- Templates
- Cliparts
- Digital Planners
- Printables
- Invitations
- Stickers
- SVG Files
- PNG Graphics
- Digital Papers
- Canva Templates
- Business Templates
- Social Media Templates
- Educational Resources
- Creative Design Assets
Our catalogue continues to grow with new products added regularly.
What file formats are included?
The file formats vary depending on the product.
Common formats include:
- PNG
- JPG
- SVG
- EPS
- AI
- PSD
- Canva Links
- DOCX
- PPTX
Please review the product description before purchasing to confirm the included file types.
Can I edit the templates?
Yes.
Many of our templates are fully editable using compatible software or online design platforms such as Canva.
Please read the product description to determine which software is required.
Licensing
Can I use the products commercially?
Most products include a commercial licence that allows you to use them in your own business or client projects.
However, you may not resell, redistribute, or share the original files.
Please review the licence information on each product page for any specific restrictions.
Can I resell the templates or cliparts?
No.
Purchasing a product from DesignLum does not give you permission to resell, redistribute, sublicense, or share the original digital files.
Can I use your products for client work?
Yes.
Unless otherwise stated, you may use our products to create designs for clients, provided that the original files are not transferred or sold as standalone products.
Downloads
How many times can I download my purchases?
You can generally download your purchased files multiple times from your account.
If you experience any issues accessing your downloads, please contact our support team.
My download isn’t working. What should I do?
Please contact us with:
- Your order number
- Product name
- A description of the problem
- Screenshots (if available)
We’ll work with you to resolve the issue as quickly as possible.
I accidentally purchased the same product twice.
Please contact our support team with your order details.
If duplicate purchases are confirmed, we’ll review your request and provide an appropriate resolution.
Payments
What payment methods do you accept?
We accept secure online payments through trusted payment providers.
Available payment methods may include:
- Credit Cards
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Other supported payment options available during checkout
Is my payment information secure?
Yes.
Payments are processed using secure, encrypted payment gateways. DesignLum does not store your full credit card or debit card information.
Refunds
Can I return a digital product?
Because our products are digital downloads delivered instantly, they cannot be returned.
Do you offer refunds?
Refunds are generally not available once digital files have been delivered.
However, refunds may be considered in exceptional cases such as:
- Duplicate purchases
- Incorrect files
- Corrupted downloads
- Technical issues that cannot be resolved
Please review our Return & Refund Policy for complete details.
Technical Questions
What software do I need?
The required software depends on the product.
Some products require:
- Canva
- Adobe Illustrator
- Adobe Photoshop
- Adobe Acrobat Reader
- Microsoft Word
- Microsoft PowerPoint
- Cricut Design Space
- Silhouette Studio
The required software is listed in each product description.
Can I use the products on both Windows and Mac?
Most of our digital products are compatible with both Windows and macOS.
Compatibility depends on the software required to open or edit the files.
Do you provide support?
Yes.
If you experience any problems with your purchase, downloads, or file access, our support team is here to help.
Contact Us
If your question isn’t answered here, please contact us.
DesignLum
Website: www.designlum.com
Email: support@designlum.com
We aim to respond to all enquiries as quickly as possible.
Thank you for choosing DesignLum.
We’re excited to help you create beautiful designs with our growing collection of premium templates, cliparts, planners, printables, and other creative digital resources.
