Privacy Policy

Privacy Policy

Effective Date: 19/03/2019

Privacy Policy

At DesignLum (“DesignLum”, “we”, “our”, or “us”), your privacy is important to us. We are committed to protecting your personal information and ensuring that it is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.designlum.com, purchase our digital products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from DesignLum, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Billing Address

  • Country/Region

  • Phone Number (if provided)

  • Payment Information (processed securely by our payment providers)

Account Information

If you create an account, we may collect:

  • Username

  • Password (encrypted)

  • Purchase History

  • Download History

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Referring Website

  • Pages Visited

  • Date and Time of Visit

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

You may disable cookies through your browser settings; however, some website features may not function correctly.

How We Use Your Information

We use the information we collect to:

  • Process your orders

  • Deliver purchased digital products

  • Provide download access

  • Process payments

  • Respond to customer enquiries

  • Improve our products and services

  • Personalise your shopping experience

  • Send order confirmations and receipts

  • Notify you about updates affecting your purchases

  • Prevent fraud and protect our website

  • Comply with legal obligations

If you subscribe to our newsletter, we may occasionally send promotional emails. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Payment Security

DesignLum does not store your complete credit card or debit card information.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary with trusted service providers, including:

  • Payment processors

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • Customer support platforms

These providers only receive the information necessary to perform their services and are required to keep your information secure.

We may also disclose information if required by law or to protect our legal rights.

Digital Downloads

Since DesignLum sells digital products only, we maintain records of your purchases and downloads to:

  • Provide access to purchased files

  • Resolve download issues

  • Prevent fraudulent use

  • Verify ownership of purchased products

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Accessing and Updating Your Information

If you have created an account, you can access and update your personal information by logging into your account.

If you need assistance updating or deleting your information, please contact us using the contact details below.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Object to certain processing activities

  • Request a copy of your personal data

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

DesignLum is not intended for children under the age of 13 (or the minimum age required by your local laws).

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us immediately so that we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DesignLum

Website: www.designlum.com

Email: support@designlum.com 

We will make every reasonable effort to respond to your enquiry promptly.

Thank you for trusting A5 Sterlight | DesignLum. We value your privacy and are committed to providing a secure, transparent, and enjoyable experience as you shop for high-quality templates, clip art, planners, printables, and other creative digital resources.